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How Does Stitch Fix Work?

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Have you ever felt embarrassed by your clothing?

After years of being called a “soccer mom” (before I even had kids), I finally signed up for Stitch Fix with a pit in my stomach.

Convinced I had no style, I was excited to try Stitch Fix to add some fashionable pieces to my wardrobe. A friend had recommended it on Facebook, and I wanted to see what it was like.

But I also had a ton of questions.

Whether your closet is a fashionista’s nightmare or dream, Stitch Fix is an amazingly simple way to get cute clothes. But if you’re trying it for the first time, you may have some doubts.

These are the frequently asked questions that I get from my friends when I tell them about Stitch Fix (and they’re also some of the same questions that I had before I started using Stitch Fix).

After using Stitch Fix for a couple years, I’ve learned a few tricks along the way. Not only are my packages (Stitch Fix calls each delivery a “Fix”) becoming more customized to my style (and my mom shape – let’s be honest, muffin top is now a reality), but I’ve figured out how to make the most of each Fix.

Before you get started with Stitch Fix, read this first!

Everything You Need to Know Before Trying Stitch Fix

What is Stitch Fix?

Stitch Fix is a subscription styling service. Each box contains five items of clothing and accessories chosen by a personal stylist. It’s perfect for busy moms who don’t have time or energy to go shopping for clothes for themselves, and it’s also great because you get to try on items in the comfort of your own home.

When you sign up for Stitch Fix, you’ll complete a style profile based on your size, style preferences, and fit preferences. Your stylist will then choose five pieces of clothing that she thinks you’ll love based on the answers in your style profile.

How much does Stitch Fix cost?

When you request a Stitch Fix box, you’ll be charged a $20 styling fee once your stylist begins selecting your clothing. The styling fee gets applied to any items that you keep out of your box, though, so if you love one shirt and return the rest of the items, you’ll receive a $20 discount on the shirt.

If you keep everything in your Stitch Fix box, you’ll also get a 25% discount.

The items in your Stitch Fix box vary in price. When you fill out your style profile, you can select a price range that you normally pay for clothing.

Stitch Fix tends to be more expensive than the clothing you’d buy at Target, but they’re careful to only choose name brand, high-quality clothing, so you’re getting higher quality clothes than you would find in Target.

I normally buy my clothing when it’s on sale, so I’ve had to get creative when using Stitch Fix on a budget.

How do I sign up for Stitch Fix?

How to get started with Stitch Fix

When you sign up for Stitch Fix, you’ll complete a style profile to let your stylist know your sizes, fit preferences, and style preferences.

Then, you’ll schedule your first “Fix,” or box of Stitch Fix items. At that point, you can also sign up for recurring deliveries.

For your first Fix, I would recommend just scheduling one Fix at a time. When you check out (and once you decide that you love it), you can schedule regular Fixes.

How do I fill out my style profile?

When buying from Stitch Fix, be as detailed and honest as possible.

In your style profile, Stitch Fix will ask you questions about your style preferences. You’ll also look at pictures of clothes and rate them based on how much you like (or dislike) the clothes.

Even if you like them, make sure that you only mark “love it” if you would actually wear the clothes. For example, I love the look of lace, but I can never wear it because I’m ridiculously hard on my clothes and it always ends up snagged and ruined.

The key to getting a great Fix is to be as honest as possible with your stylist. If you want to try new styles, mark that on your profile. Otherwise, be very specific about your fashion tastes.

In your notes, you can also make special requests, like “please only send washable clothes – no dry clean only for me!”

Can I request items?

Your stylist will look at your style profile and social media accounts before choosing your clothes. You may want to create a Pinterest board with clothing that you like.

You can also write a note to your stylist when you request your next Stitch Fix box. If you saw an item on the Stitch Fix website or saw someone wearing an item from Stitch Fix that you’d like, ask your stylist.

If you receive an item that was the wrong size, you can request a different size when you’re checking out. However, if you’d like to receive the item in a different color, you can call Stitch Fix’s customer service, and a stylist will be able to help you.

What should I say to my Stitch Fix stylist?

Honesty is the best policy when communicating with your Stitch Fix stylist.

When filling out your style profile, be really specific and tell your stylist exactly what you’re looking for. If you’re between sizes, mention that. If you have fit preferences, say that, too.

One way to “talk to” your stylist is in the notes section of your style profile. I’ve asked my stylist questions, like “Are bootcut jeans still in style? I don’t like the way I look in skinny jeans.” I’ve also made requests for higher rise pants, shirts that don’t pinch in the armpits, etc.

Another way to communicate with your stylist is by giving honest feedback when you’re checking out. If the pants in your Fix give you muffin top, say that. If you love the way a shirt fits your broad shoulders, say that, too!

Your feedback helps your stylist know which brands and styles fit you best. It also helps your stylist customize your future orders.

What should I expect when I receive my first Stich Fix box?

Each Stitch Fix delivery comes with five pieces chosen specifically for you by a Stitch Fix stylist.

Your Stitch Fix box will contain five items chosen especially for you based on your style profile. You’ll receive a card with a note from your stylist explaining how to wear each item.

Stitch Fix sends tops, bottoms, shoes, and accessories. The women’s clothing ranges in size from 0-24W and XS-3X. Stitch Fix also carries maternity and petite clothing.

You can also request undergarments in addition to the five items that will be included in your box.

What if I don’t like the items that my stylist chooses?

Stitch Fix sends a postage paid bag with each box, so returns are simple.

After you receive your box, you have three days to try on items in the comfort of your own home (you can request additional time if you need it). Pair your new items with clothes and accessories that you already own to see how they fit and look. If you decide not to keep an item, checkout online and then return the items to Stitch Fix.

If you don’t like an item in your box, you can put it in the postage-paid bag and drop it in a U.S.P.S. mailbox.

To make a return, fill out the questionnaire online and give your stylist feedback on each item, including the items that you decide to keep. Then, complete the checkout and place any items that you decide not to keep in the postage-paid bag within three business days.

Each time you give your stylist feedback about the clothes in your box, you’ll help her to understand your style and which items fit you the best.

How often do I get a Stitch Fix box?

You can set up your Stitch Fix account so that you get automatic shipments or you can request a new Fix when you need it.

Initially, you may want to use Stitch Fix to create a more fashionable wardrobe or fill in the gaps and add clothing staples to your existing wardrobe. You can also use Stitch Fix to learn which styles, brands, and types of clothing look best on you.

How often you use Stitch Fix is up to you, but it’s a really fun way to try new clothes without leaving your house. Best of all, you can try on your new clothes and mix and match them with the clothes you already have.

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